Susan Seidensticker has over 20 years of experience in healthcare performance improvement. In her current role as Director, Waiver Quality Operations at UTMB Health, she serves as the program manager for the portfolio of outcome measures that the organization is accountable for under the Texas 1115 Waiver; these 30 measures represent 32 rates covering Adult and Pediatric Primary Care. She is heavily involved in the regulatory and compliance components, as well as the organizational efforts to develop and deploy interventions to work on improving these outcomes. Susan holds a Bachelor of Science in Industrial Engineering from Purdue University, and a Masters of Science in Health Administration Informatics from the University of Maryland University College. She holds active certifications from the National Association of Healthcare Quality (Certified Professional of Healthcare Quality), the American Society of Quality (Six Sigma Black Belt), and the Project Management Institute (Project Management Professional), and has been published in the American Journal of Medicine.
Data-driven decision making is crucial for healthcare organizations looking to constantly improve care in a value-based market. Discover how this organization used real-time, actionable data and analytics to measure the effectiveness of its population health improvements. Using analytics, they engaged providers to support breaking down silos, prioritized interventions, and resources, ensured standard work was occurring across multiple clinic locations, and increased pay for performance dollars while improving patient outcomes.