Scott Pingree

Chief Strategy Officer, Community Care & Systems Chair, Super-Utilizer Care, Intermountain Healthcare

Scott Pingree leads Strategy for Community Care at Intermountain Healthcare, one of two enterprise operating pillars.  Intermountain Healthcare is an integrated delivery system of 22 hospitals, approximately 1,500 employed physicians, a health plan that insures 800,000 lives, and 38,000 employees serving patients in the state of Utah and southern Idaho.
As a system contributor, Scott serves as the System Chair of Super-Utilizer Care for Intermountain Healthcare.  Scott has led a team of senior leaders in reviewing and recommending opportunities for improvement in the delivery of care for the top 1 to 5% of super-utilizer patients across the system.  He has presented at numerous conferences on Intermountain’s work with super-utilizers. He is a contributor to Intermountain Healthcare’s vision for Population Health where hospitals, physicians, payers and patients all have a share of responsibility for health outcomes.  Intermountain’s work with super-utilizers has been cited in Harvard Business Review Blog, US News & World Report, Modern Healthcare, Healthleaders Media, Integrated Healthcare Executive and the Advisory Board Care Transformation Center Blog.
Scott received his Master in Public Administration from Harvard University and Master in Business Administration from Brigham Young University.

Speaker Sessions

33 – Addressing the Super-Utilizer Patient Challenge (pop health)

The top 5% of patients—sometimes referred to as “hotspotters”—account for more than 50% of total healthcare costs in the U.S. Intermountain’s quantitative assessment, initiated in 2011, identified hotspotters to engage patients in their own care and provide higher quality of care at lower cost. The session will delve into what Intermountain learned during their journey as an integrated delivery system as they initiated three interventions across five geographies. The session also summarizes the quantitative and qualitative outcomes of the interventions, such as reduction in utilization.

This session will enable users to:

  • Define “hotspotting” and how it can impact a healthcare system’s outcomes
  • Identify specific tactics for initiating hotspotting in an integrated healthcare system
  • Review patient feedback and patient engagement in their care
  • Review lessons learned

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