Speakers

Scott Pingree

Chief Strategy Officer, Community Care & Systems Chair, Super-Utilizer Care, Intermountain Healthcare

Scott Pingree leads Strategy for Community Care at Intermountain Healthcare, one of two enterprise operating pillars.  Intermountain Healthcare is an integrated delivery system of 22 hospitals, approximately 1,500 employed physicians, a health plan that insures 800,000 lives, and 38,000 employees serving patients in the state of Utah and southern Idaho.
As a system contributor, Scott serves as the System Chair of Super-Utilizer Care for Intermountain Healthcare.  Scott has led a team of senior leaders in reviewing and recommending opportunities for improvement in the delivery of care for the top 1 to 5% of super-utilizer patients across the system.  He has presented at numerous conferences on Intermountain’s work with super-utilizers. He is a contributor to Intermountain Healthcare’s vision for Population Health where hospitals, physicians, payers and patients all have a share of responsibility for health outcomes.  Intermountain’s work with super-utilizers has been cited in Harvard Business Review Blog, US News & World Report, Modern Healthcare, Healthleaders Media, Integrated Healthcare Executive and the Advisory Board Care Transformation Center Blog.
Scott received his Master in Public Administration from Harvard University and Master in Business Administration from Brigham Young University.

Speaker Sessions

33 – Addressing the Super-Utilizer Patient Challenge (pop health)

The top 5% of patients—sometimes referred to as “super-utilizers,”—account for more than 50% of total healthcare costs in the US. Intermountain’s quantitative assessment, initiated in 2011, identified the super-utilizer population with objectives to engage patients in their own care and provide higher quality of care at lower cost. During this session, Scott will delve into what Intermountain learned during their journey as an integrated delivery system as they initiated three interventions across five geographies. This session will also summarize the quantitative and qualitative outcomes of the interventions, as well as considerations for creation of a super-utilizer program.

This session will review the following elements of the intervention:

  • Definition of “super-utilizers” and quantifying the potential impact on a healthcare system’s outcomes.
  • Parameters for initiating super-utilizer care in an integrated healthcare system.
  • Patient feedback and patient engagement in their care.
  • Lessons learned.
  • Considerations in program setup.

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