Richard “Rick” Lee, MSN, RN, CEN, NE-BC

Executive Director, Emergency Services, Mission Health

Rick Lee is the Executive Director for Emergency Services at Mission Health located in Asheville, NC.  He began his nursing career as a United States Naval Officer where he completed 12 years of service before transitioning into emergency care leading ED teams for another 17 years.  He holds a Master’s degree in Nursing with a leadership specialization and maintains specialty certifications as a Nurse Executive (NE-BC) and Emergency Nurse (CEN).

As Executive Director, Rick’s leadership involves the operations and strategic vision for six emergency departments under Mission Health and its Member Hospitals.  In CY 2017, these emergency departments combined for greater than 175,000 visits.  Rick‘s service line leadership includes the Mission Regional Transport, Mountain Area Medical Airlift and EMS services for Mitchell, Madison and Yancey Counties in North Carolina.

Rick’s vision is to lead Mission Health’s emergency services’ teams to benchmark status.  Rick relocated with his wife and two children to Asheville, NC in July 2015 to join the Mission Health team.  His goal was to help lead an ED team ready for change and transformation.

Rick brings with him the passion and desire to pull all stakeholders together to achieve outcomes felt unachievable by many.  He thrives on achieving goals that weren’t meant to be achieved.  His Standout strengths are “Influencer” and “Stimulator” and with these strengths he challenges the stakeholders to achieve what’s best for the patients, community and team members.

Speaker Sessions

34 – Transforming Emergency Care with Analytics and Technologies (clinical, operations)

More than half of all U.S. hospitals report over-crowding, one-third report an increase in ambulance diversion, and 90 percent report they frequently operate “at” or “over” capacity, risking the ability to effectively provide emergency care to those who need it and contributing to patient dissatisfaction. Learn how Mission Health employed a data-driven systems approach to dramatically improve every aspect of its emergency care: improving wait times and throughput, reducing left without being seen rates, and achieving a threefold improvement in patient ranking for overall quality of care and provider communication.

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