I have been given the privilege of being able to work broadly across American Healthcare and several countries internationally. In 1999, Kaiser formed a partnership with Dr. Robert Helmreich’s Human Factors Research Group at the University of Texas, and I had the benefit of learning from people with deep expertise in safety culture and teamwork in high-risk environments. I am particularly interested in the effective adoption of this learning into the world of healthcare in clear, effective and sustainable ways. My long time friend and colleague, Dr. Allan Frankel and I have worked extensively to develop practical, comprehensive models that enhance patient and family centered care, effective leadership, a culture of safety, collaborative teamwork, high reliability, and an environment of continuous learning and improvement. The TEM model (Team Based Engagement co-developed with the Mayo Clinic during our time at Pascal Metrics) and the SocioTechnical Model are used effectively to assess and intervene at a clinical unit, hospital or health system level. We have extremely dedicated, skilled individuals caring for patients. Providing a systematic framework and practical tools to enhance the delivery of safe, reliable care and continuous learning is tremendously valuable for patients, caregivers and healthcare organizations.
Healthcare organizations are increasingly focused on the delivery of high-quality healthcare in service of sustainable clinical value, while also reducing avoidable patient harm. To be successful in this endeavor, organizations need an effective framework and valid cultural tools to provide insights, drive visible and measurable change, and create sustainable value. In this session, practical tools and insights will be provided that can be effectively applied within any healthcare organization.