Speakers

Linda Hummel, RN, BSN, MS

Vice President, Quality and Safety, Mission Health System

Linda Hummel RN, BSN, MHA, is System Vice-President of Safety and Quality at Mission Health System where she actively leads the journey of creating a patient and family-centered care culture with a focus on patient safety and quality at Mission Health System since December 2013.

Ms. Hummel, RN, has been a practicing professional nurse for over 36 years.  She is a 2004 graduate of the National Patient Safety Leadership Fellowship sponsored by Health Forum and the American Hospital Association.  She has received a Master of Health Service and Administration from the University of St. Francis in Joliet, Illinois.  She has participated as an active team member and co-author of application for achieving recognition from Lincoln Foundation for Excellence Illinois state quality award and a National Baldrige Application.  She was an active member of a team with University Healthcare Consortium in writing a white paper and facilitating a conference to share with all members regarding the need for a “Culture of a Constant State of Readiness” for quality and patient safety.

Speaker Sessions

Emergency Care Designed to Improve the Patient Experience

More than half of all U.S. hospitals report over-crowding, one-third report an increase in ambulance diversion, and 90 percent report they frequently operate “at” or “over” capacity, risking the ability to effectively provide emergency care to those who need it and contributing to patient dissatisfaction. Learn how Mission Health employed a data-driven systems approach to dramatically improve every aspect of its emergency care—dramatically improving wait times and throughput, reducing left without being seen rates, and achieving a threefold improvement in patient ranking for overall quality of care and provider communication.

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