Jody Madala is a Senior Product Manager at UPMC Enterprises leading new product development, evaluating the healthcare start-up market for new investment opportunities and helping to oversee UPMC Enterprises’ venture fund investments.
Prior to joining UPMC Enterprises, Jody spent over eighteen years in New York City working as a sell-side healthcare analyst at Jefferies, at Citi in investment banking, and as a rating agency analyst for FitchRatings. For her work as a credit analyst, Jody was named to Institutional Investors’ All America Fixed-Income Team in multiple years.
Jody is a CFA charterholder and obtained her Master’s in Public Administration from New York University and her Bachelor of Arts degree in Biophysics from Johns Hopkins University. She is a board member of the Pittsburgh chapter of the CFA Society and a member of New Mexico CFA Society. Jody also serves as an adviser to the Santa Fe Business Incubator and as a mentor for Plug and Play, a healthcare accelerator headquartered in the San Francisco Bay Area.
For many years, U.S. healthcare has focused on the volume of services rendered rather than the quality of care. As a result, patients often felt as if they lacked a voice in the process, resulting in a poor patient experience. Ignoring patient experience puts health systems in peril, given the level of today’s social media and consumer transparency. Increasingly, patients are more willing to share their experiences and readily compare healthcare provider quality outcomes and costs, especially when they are negative. UPMC, like other large, complex healthcare organizations, discovered that many times, patients’ voices were lost. To collect and analyze the necessary data to gain actionable insights for improving patients’ experiences, UPMC developed innovative technology and processes to proactively engage with patients and employees. Leaders are using this technology to engage frontline staff and patients and drive system-wide culture change. Come listen and learn about how UPMC is achieving improved patient experience and improved employee engagement.