Jennifer Livermore is the Director of Access Operations with ProHealth Care, Waukesha. In her role, Jennifer is responsible for clinical and business operations of Care Access and Patient Access, developing strategies for future access functions and integrating services for patient scheduling, patient engagement, physician referral, answering service, telephone nurse triage, patient registration, referral and order management, and insurance verification and authorization functions. Her team resides with the Revenue Cycle team of ProHealth Care.
She earned a bachelor’s degree in Journalism from University of Wisconsin, Eau Claire and a master’s degree in Integrated Healthcare Management from Western Governors University. Jennifer enjoys volunteering for local organizations and served as a Board Member for the Wisconsin Chapter of the American Association of Healthcare Management.
(Revenue — Course Level: Intermediate)
Among the many challenges health systems face due to COVID-19 is the significant impact the pandemic has on revenue cycle and operations. Care access is the foundation for optimal revenue performance. Discover how this community-based health system’s access functionality and delivery model enabled its quick response to COVID-19, and how they improved revenue and satisfaction, optimized capacity and improved care access, and grew revenue by:
- Increasing patient access by ensuring responsiveness to request for service, matching patients to the optimal service, provider, and location.
- Identifying opportunities for improvement, resulting in resource optimization.
- Driving stakeholder engagement by transforming resistant leaders into champions of change.