Speakers

Grace Karon

Assistant Director, Business Operations and Strategic Planning, Texas Children’s Hospital

Grace Karon is the Assistant Director of Business Operations and Strategic Planning at Texas Children’s, with scope including practice management data integrity. With a background working in defense and manufacturing startups, Grace brings experience in long-term strategic planning, financial modeling, and marketing to Texas Children’s. Grace has a BS in Economics.

Speaker Sessions

12. Digital Technologies Transform Ambulatory Operations

Level: Intermediate
Track: Improved Patient Safety and Clinical Quality/Operations

Facing unprecedented challenges related to the COVID pandemic, Texas Children’s Hospital leveraged patient-facing technology to pivot to a new definition of patient access. Discover how Texas Children’s enhanced the digital patient experience and journey, fostered a zero-touch care environment and ensured continuity of care across various care settings.
This session will detail the people, processes, and technology changes that led to:

  • More than 100K appointments scheduled online.
  • 68K unique patients with telemedicine visits.
  • An 8% increase in patient satisfaction.
  •  Nearly $1M in cost savings.

Participants will learn:

  • What strategies are used to identify digital technology opportunities.
  • How to address internal and external change management concerns to drive adoption of new digital technologies.
  • How to ensure continuity of safe, high-quality patient care through virtual technology and in-clinic enhancements.

Watch HAS 21 Virtual On-Demand.

Replay HAS 21 Virtual

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