Colette is a 30 year veteran of the healthcare revenue cycle industry, and has extensive experience on both the hospital and physician side of the house. Colette has been certified as a LEAN leader within The University of Kansas Health System, and is currently leading process improvement efforts across their revenue cycle using LEAN tools and methodologies.
The revenue cycle of any large healthcare organization is filled with variation and complexities. Policies and procedures differ from payer to payer, technology and communication systems vary from patient to patient, and the complexities of having separate hospital and professional revenue cycles in the same system can lead to defects and waste. The University of Kansas Health System needed a strategically aligned improvement plan to reduce rework and denials.
This session will describe the development and implementation of the strategies, tools, and methodologies it used to generate and sustain improvements.