Dr. Dankers grew up in Monroe, WA and attended Williams College where he studied Philosophy. After college, he worked for three years at the Advisory Board Company in Washington D.C., which provides business strategy research and consulting services for hospitals. He then attended the University of Pennsylvania, where he obtained his M.D. and M.B.A. He completed an internal medicine residency at The Massachusetts General Hospital and remained at the MGH for three years following residency, splitting his time between clinical work as a hospitalist and quality and safety work as a member of the Edward P. Lawrence Center for Quality and Safety. In 2013, Dr. Dankers joined the Department of Quality and Safety at Brigham and Women’s Hospital. As Associate Chief Quality Officer, he worked on Hospital-Acquired Condition reduction, mortality reduction, improving the patient experience, and in strengthening safety culture through the application of Just Culture and reliability management principles. In 2018, Dr. Dankers joined Partners Healthcare as the Associate Chief Quality Officer, where he helps oversee ambulatory quality improvement, quality and safety collaboratives, Patient Reported Outcomes work, and the government payment and policy in the Quality, Safety, and Value group. He continues to practice as a hospitalist at Brigham and Women’s Hospital.
Healthcare suffers from a deficit of quality measures that matter to patients, things like how well patients can function, work, and perform activities of daily living, and clinicians are increasingly frustrated by measurement systems that aren’t working and distract them from providing high-quality patient care. To succeed in population health outcomes and clinician buy-in, Partners Healthcare embarked on a comprehensive revamp of its quality measures. By eliminating clinically-irrelevant “noise”, Partners was able to identify meaningful quality insights that are being deployed to improve patient outcomes. This session outlines Partners’ methodologies for choosing the right metrics and extracting actionable insights to improve patient and clinician experience.