Chad Konchak is the Sr. Director of Data Analytics at NorthShore University HealthSystem: a large integrated healthcare delivery system in the northern Chicagoland area. NorthShore is an industry leader in informatics and analytics being named as the first health system in the nation to achieve HIMSS stage 7 for ambulatory care. In his role, Chad oversees the team responsible for NorthShore’s clinical and operational reporting, analysis and predictive modeling efforts, which focus on leveraging and delivering data (e.g. via clinical decision support systems) that improve the quality of care, patient experience, and efficiency of the healthcare system. Example of projects include predictive models to identify chronic disease patients at risk for hospitalization; a beautiful visualization platform that allows physicians to easily identify at-risk patients and take action to assist them; a tool that helps surgeons analyze their patient’s temperature; GIS visualizations such as a tool called ‘What’s Going Around’ which gives clinicians real-time displays of syndromic epidemiology in our Electronic Medical Record; and a method of identifying and reaching out to patients with unrecognized high blood pressure (for which we received a Healthcare Informatics Magazine Innovator Award and a recent mention by the Director of the CDC in the New England Journal of Medicine). Chad also serves as the HIT co-lead for population health where he oversees the development of a comprehensive analytics infrastructure that will support population management in the ambulatory setting. These tools will enable NorthShore to identify patients at risk of high utilization of services, predict uncontrolled chronic diseases and will serve as a platform to facilitate preventative care needs. Chad is also Faculty for the American College of Healthcare Executives where he teaches a cluster seminar called The Strategic Use of Healthcare Analytics, which is held twice a year.
Rolled out in stages since 2014, CMS’ bundled payment models in many situations are turning past revenue streams into new cost liability because of reimbursement changes. Grappling with these changes, organizations like North Shore University Health System, armed with powerful analytics, are turning change into opportunity.