Amber Theel, RN, BSN, MBA, CPHQ, CPHRM

Director, Quality Outcomes and Metrics, MultiCare Health System

Amber Theel RN BSN MBA CPHQ CPHRM is the Director of Quality Outcomes and Metrics for MultiCare Health System with a focus on achieving best care for our patients. In recent past she was the Executive Director of Patient Safety at the Washington State Hospital Association. There she directed their safety initiatives related to hand hygiene, health care workforce influenza and reduction of health care associated infections and multi-drug resistant organisms. She lead Washington hospitals in the implementation of innovative projects such as the Medicaid Quality Incentive, Statewide Antibiotic Stewardship, and ER is for Emergencies. She was the operations lead for the Partnerships for Patients.

Ms. Theel developed her expertise over the course of two decades working at hospitals in varied roles from the bedside to the c-suite. She has served as Chief Quality Officer overseeing quality, patient safety, regulatory compliance, infection control, risk management and patient satisfaction, in a large community hospital. She holds a bachelor degree in nursing and master of business administration with a focus on health care administration. She is a certified professional in health care quality and health care risk management and holds a Greenbelt in Six Sigma.

Speaker Sessions

32 – Chronic Disease Management Reduces Readmissions

Nationally, approximately 700,000 hospitalizations occur each year with the principle diagnosis of Chronic Obstructive Pulmonary Disease (COPD). One in five patients are readmitted within 30 days. Even with a national cost between $9,000 and $12,000 for each of these readmission, evidence-based measures that improve patient outcomes and decrease readmissions for COPD are largely lacking.

This presentation will review MultiCare Health System’s strategy and approach to improve and standardize patient care processes for patients with COPD. Learn how MultiCare leveraged the power of their clinical collaborative and analytics to create a best practice bundle that resulted in a 16.5 percent reduction in readmission rates and saved costs for this patient population.

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