(Innovative Data and Analytics Transformation, Population Health, Revenue — Course Level: Intermediate)
In the wake of COVID-19, ambulatory, non-emergent care converted overwhelmingly to virtual delivery (telehealth). The rapid transition created gaps in understanding of visit volume and outcomes due to a lack of analytics on virtual care. To bridge these gaps, Community Health Network (CHNw) developed an analytics suite to monitor its shift to more than 87 percent virtual visit delivery. Challenges the health system encountered included accounting for multiple visit virtual care types, accommodating different delivery platforms for video visits, and complying with rapidly changing reimbursement rules for telehealth. Join Patrick McGill, MD, Executive Vice President and Chief Analytics Officer for CHNw, to learn how ambulatory providers, managers, and administration can develop, track, and measure virtual care with an analytics platform.