5. Opening the Door for Patient Access: Growing Monthly Visit Volume by 27%

(Revenue, Quality — Course Level: Intermediate)

Access to convenient care is one of the top drivers for patient care site decisions at all times, including the new normal. Learn how Texas Children’s Hospital used a system-wide task force with clinical and administrative leadership to transform patient access, without adding incremental clinical resources. This session will demonstrate how advanced technology—including telehealth, and standardized protocols were used to overcome obstacles to revolutionize the system’s accessibility, ensuring patients can access exceptional care. The result? Monthly visit volume increased by 27%, patient engagement increased, and millions in additional revenue were generated.

The organization will also share how its access work set the stage for continued care delivery during the pandemic, enabling the organization to sustain pre-COVID-19 visit volumes.