15 – Innovative Communication and Digitally Integrated Solutions Significantly Increase Patient Engagement

Emily Webber

Emily Webber, MD, FAAP, FAMIA

Chief Medical Information Officer, Indiana University Health and Riley Children's Health

Angela E. Cromlich, MSN, RN-BC

Clinical Analyst, Clinical Interoperability Team, Indiana University Health

Sep 14, 2022

Patient engagement and communication can be difficult, particularly when parents, guardians, and loved ones want and need to be included. Even the ‘simple’ task of consistently and effectively communicating before and after a hospital visit can be challenging, especially for adolescents and children.

Find out how Riley Children’s Health and Indiana University Health, the largest NICU in the state with an average daily census of around 100 infants, tackled this problem by developing universally accessible communication pathways between caregivers. Improvements included increasing patient engagement and NICU education to over 90% and completed earlier in the patient stay and reducing cancellations in its anesthesia and OR pathway by over 20%.

Join this session to discover:

  • Why patient engagement and education are critical, especially when the patient is dependent on their parents, guardians, and loved ones.
  • What goals and attributes matter for patient engagement programs.
  • How to improve patient satisfaction through communication.

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