Sessions

7. Improving Revenue Cycle Performance with a Patient-Centered Care Access Center

(Revenue — Course Level: Intermediate)

Among the many challenges health systems face due to COVID-19 is the significant impact the pandemic has on revenue cycle and operations. Care access is the foundation for optimal revenue performance. Discover how this community-based health system’s access functionality and delivery model enabled its quick response to COVID-19, and how they improved revenue and satisfaction, optimized capacity and improved care access, and grew revenue by:

  • Increasing patient access by ensuring responsiveness to request for service, matching patients to the optimal service, provider, and location.
  • Identifying opportunities for improvement, resulting in resource optimization.
  • Driving stakeholder engagement by transforming resistant leaders into champions of change.

Thank You for a Great Virtual Summit! See You Next Year for HAS 21.

Replay HAS 20 Virtual

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