(Revenue — Course Level: Intermediate)
Among the many challenges health systems face due to COVID-19 is the significant impact the pandemic has on revenue cycle and operations. Care access is the foundation for optimal revenue performance. Discover how this community-based health system’s access functionality and delivery model enabled its quick response to COVID-19, and how they improved revenue and satisfaction, optimized capacity and improved care access, and grew revenue by:
- Increasing patient access by ensuring responsiveness to request for service, matching patients to the optimal service, provider, and location.
- Identifying opportunities for improvement, resulting in resource optimization.
- Driving stakeholder engagement by transforming resistant leaders into champions of change.