7. Improving Revenue Cycle Performance with a Patient-Centered Care Access Center

(Revenue — Course Level: Intermediate)

Among the many challenges health systems face due to COVID-19 is the significant impact the pandemic has on revenue cycle and operations. Care access is the foundation for optimal revenue performance. Discover how this community-based health system’s access functionality and delivery model enabled its quick response to COVID-19, and how they improved revenue and satisfaction, optimized capacity and improved care access, and grew revenue by:

• Increasing patient access by ensuring responsiveness to request for service, matching patients to the optimal service, provider, and location.
• Identifying opportunities for improvement, resulting in resource optimization.
• Driving stakeholder engagement by transforming resistant leaders into champions of change.