How One Organization’s Innovative Mindset Supports Growth and Viability in Competitive Environment

Greg Stock

Chief Executive Officer, Thibodaux Regional Health System

Cindy Poiencot, RN

Director of Quality Improvement, Thibodaux Regional Health System

Level:
Intermediate

Learn how a commitment to data and analytics supports an innovation culture that outcompetes larger health systems. When a period of rapid growth revealed opportunities to improve its operational efficiencies, Thibodaux Regional Health System used data to identify and implement a series of improvement projects with a focus on improving patient access to care at its clinics. In one clinic, the dramatic results included a reduction in referral times from 35 days to 4 days and a patient experience rating that improved from the 34th to the 94th percentile. Across the system, Thibodaux saw an 81% increase in patient and physician encounters over four years, with a 52% growth in clinic net revenue.

Participants will learn:

  • How to use process improvement to support future growth
  • Why you need real-time operational and strategic analytics
  • How to engage your physicians as partners in your data analytics projects

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