Expanding Access to Emergency Care—Improving ED Throughput

The number of patients who leave the ED without being seen, and time from arrival to being seen by a qualified provider, are markers of crowding and signal that access-to-care issues may be prevalent.  Mission Health understood ED throughput could not be improved without a systems approach. Using insights gained from analytics, Mission’s data-driven systems approach engaged the entire organization, successfully improving ED throughput, safety, and quality.  


  • 89% relative reduction in left without being seen.
  • 85% relative reduction in left before treatment complete.
  • 75% relative reduction in median door to a qualified provider.
  • 70% relative reduction in the time to complete registration.

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