Sessions

Emergency Care Designed to Improve the Patient Experience

More than half of all U.S. hospitals report over-crowding, one-third report an increase in ambulance diversion, and 90 percent report they frequently operate “at” or “over” capacity, risking the ability to effectively provide emergency care to those who need it and contributing to patient dissatisfaction. Learn how Mission Health employed a data-driven systems approach to dramatically improve every aspect of its emergency care—dramatically improving wait times and throughput, reducing left without being seen rates, and achieving a threefold improvement in patient ranking for overall quality of care and provider communication.

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