12. Digital Technologies Transform Ambulatory Operations

Track: Improved Patient Safety and Clinical Quality/Operations
Level: Intermediate

Facing unprecedented challenges related to the COVID pandemic, Texas Children’s Hospital leveraged patient-facing technology to pivot to a new definition of patient access. Discover how Texas Children’s enhanced the digital patient experience and journey, fostered a zero-touch care environment and ensured continuity of care across various care settings.
This session will detail the people, processes, and technology changes that led to:

  • More than 100K appointments scheduled online.
  • 68K unique patients with telemedicine visits.
  • An 8% increase in patient satisfaction.
  •  Nearly $1M in cost savings.

Participants will learn:

  • What strategies are used to identify digital technology opportunities.
  • How to address internal and external change management concerns to drive adoption of new digital technologies.
  • How to ensure continuity of safe, high-quality patient care through virtual technology and in-clinic enhancements.

Watch HAS 21 Virtual On-Demand.

Replay HAS 21 Virtual

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