Infection Rate Reduction Improves Patient Experience

Healthcare-associated infections (HAIs) are a major, yet preventable, threat to patient safety. An essential component of the patient experience is their perception of safety. The University of Kansas Health System sought to reduce HAIs by using lean methodology and visualization of performance. Through standardized care, decreasing variability, the health system increased registered nurse time at the bedside, significantly reducing HAIs and improving the patient experience. 


  • Zero CAUTI in 2017, with only one CAUTI in 732 days.
  • Zero CLABSI in 2017, with only one CLABSI in 678 days.
  • One clostridium difficile infection in 2017.
  • 95th percentile patient satisfaction ranking.

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