8 – Data-Informed Patient Access Improvements Helps Drive $25M Increase in Revenue

WakeMed, a 919-bed healthcare system based in Raleigh, NC, began a journey in 2020 to improve patient access. Learn how WakeMed’s patient-centered, data-informed approach delivered game-changing structure, technology, and process improvements. The final score? An increase in new patient visits, a decrease in cancellations without rescheduling, improved patient, staff, and provider satisfaction, and a $25.4 M increase in revenue.

Join this session to discover:

• Strategies to navigate change in a change-hesitant organization.
• How to use data to drive standard processes in a decentralized management structure.
• How the benefits of a centralized contact center go beyond improved phone response.
• Tips and tricks to building functional patient access dashboards and setting achievable goals and aims.