Data-Informed Patient Access Improvements Helps Drive $25M Increase in Revenue

Heather Monackey

Executive Director, Patient Access and Engagement, WakeMed

Charles Bissette

Director of Optimization and Integration, WakeMed

WakeMed, a 919-bed healthcare system based in Raleigh, NC, began a journey in 2020 to improve patient access. Learn how WakeMed’s patient-centered, data-informed approach delivered game-changing structure, technology, and process improvements. The final score? An increase in new patient visits, a decrease in cancellations without rescheduling, improved patient, staff, and provider satisfaction, and a $25.4 increase in revenue.

Join this session to discover:

  • Strategies to navigate change in a change-hesitant organization
  • How to use data to drive standard processes in a decentralized management structure
  • How the benefits of a centralized contact center go beyond improved phone response
  • Tips and tricks to building functional patient access dashboards and setting achievable goals and aims”

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