Denials Management & Point of Service Collections Improve Revenue

Improving the revenue cycle is a high priority for every organization. MultiCare Health System is committed to revenue cycle advancement, developing a point of service collection application and using analytics and at-the-elbow training to enable leaders and frontline staff to effectively manage denials.  Leaders and frontline staff now have line of sight into denials and point of service collections, and can change processes to ensure appropriate revenue recognition.


  • $14.99M reduction in denials and avoidable write-offs.
  • 67% increase in end users who access the revenue cycle application to manage denials.
  • Continuous, on-demand monitoring of collections against goals.
  • Multi-level view of collections, including location, department, and user.


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