9. Addressing Health Equity in the New Normal

(Analytics — Course Level: Beginning)

With actionable data, Allina Health identified potential areas of bias and then applied the right interventions to decrease implicit biases. For example, data revealed that the African American populations receiving care at Allina Health were not enrolling in hospice programs when they were eligible because the hospitalists weren’t referring African Americans at the same rate as other populations. Vivian and her team implemented new measures including implicit bias trainings to help address and overcome these biases to ensure health equity for all.