Join us at HAS 17 – September 12-14, 2017 in Salt Lake City



Wednesday, September 7
2:55 pm - 3:55 pm

11 - Patients Don't Measure Quality Care—They Experience it (Case Study)

Mysti Smith-Bentley, RN, MBA

Administrative Director, Service Excellence, Stanford Health Care

Mysti Smith-Bentley has an exemplary record with over 15 years of Healthcare Service/Operations improvement in addition to her clinical expertise as a Registered Nurse. She has a well-established presence at Stanford Health Care driving patient experience programs, measurement systems and feedback channels into the culture of these organizations. She is experienced in planning, directing and coordinating daily operations, leading internal consultants in the design, implementation, & management of lean improvements, and has expertise in patient satisfaction programs, survey design/administration, and reporting.

Mysti began her career at Stanford Health Care in August 2000 as a Registered Nurse in outpatient oncology before becoming the Assistant Nurse Manager in the Outpatient Infusion Treatment Area at the Stanford Cancer Center in 2004. In 2006 Mysti joined the Performance Excellence team as a Program Manager.

Mysti holds a Bachelor of Arts Degree in Nursing from the College of St. Catherine, St. Paul, Minn, and a Master’s in Business Administration in Health Care Management from Capella University, Minneapolis, Minn.