Join us at HAS 17 – September 12-14, 2017 in Salt Lake City

Stephen Poore, MS, MD, FACOG

Medical Director of Women's Health, MultiCare Health System

Currently in active practice as Gynecologist specializing in minimally invasive surgery, Dr. Poore is also Medical Director of Women’s Services in an integrated multi-hospital healthcare system in Pacific Northwest. MultiCare is one of the nation’s “100 Integrated Health Systems To Know” for over 11 consecutive years and an industry leader in adoption of EHR, including patient portal MyChart. MultiCare is one of the nation’s “Most Wired” healthcare organization for over 4 years in a row, in part due to our Women’s OB Care Connect program. This innovative program features Virtual OB and Virtual Lactation services and serves several hundred patients a year.

Maureen Faccia, MBA

Director of Women’s and Retail Health Services, MultiCare Health System

Maureen leads the strategic planning, quality and cost improvements for Women’s Services, including obstetrics, gynecology and medical/surgical day spas at MultiCare Health System. MultiCare is a leader Western Washington for care of women and newborns, and has the largest neonatal intensive care unit in the region with a level IV designation. Maureen and her Medical Director lead the Women’s Clinical Collaborative, which has been recognized at the state level for innovation in cost reductions and quality improvements. The health care industry is rapidly changing and only more recently recognizing consumerism, which makes it an exciting time for innovation ranging from pricing transparency, virtual health care and loyalty marketing. Maureen’s past professional experiences span consumer goods industries from health care, consumer and building products to nonprofit human services holding leadership positions in marketing, business development and strategic planning at Pfizer, Milgard Windows and Doors, and United Way. She is also an adjunct professor in Healthcare Administration at Pacific Lutheran University School of Business.

32 - Population Health Management – Driving Improved Outcomes in Women’s Services Through Collaboration and Analytics (Case Study)

Stephen Poore, MS, MD, FACOG (Medical Director of Women's Health, MultiCare Health System), Maureen Faccia, MBA (Director of Women’s and Retail Health Services, MultiCare Health System)

Session Overview

One in three pregnant women give birth via cesarean section in the United States, which is more than double the rate the World Health Organization (WHO) recommends. MultiCare Health System, an integrated care delivery system, is committed to ensuring that women who choose MultiCare receive the same high-quality care regardless of their treatment location. Standardizing care, however──and asking providers to change long-held patterns of behavior──is not an easy task.

Join MultiCare to learn how it was able to improve and standardize care for pregnant women, driving down C-section rates to less than 33 percent of the national average while simultaneously improving episiotomy rates, surgical site infection rates, and third or fourth degree perineal laceration rates.

This discussion will enable attendees to:

  • Identify organizational structures to effectively set up and empower successful clinical improvement teams.
  • Define strategies to engage/support providers for effective practice changes.
  • Recognize the power of analytics in highlighting performance and opportunities for improvement.
  • Demonstrate the positive impact that standardized clinical content can have on patient outcomes.