Chief Analytics Officer, University of Utah Health Care
Charlton is the Chief Analytics Officer for the University of Utah Hospitals and Clinics in Salt Lake City, UT where he directs the analytics efforts of the organization. In this capacity, Charlton works collaboratively with hospital administration and health sciences leadership in support of various initiatives driving increased value and alignment. He and his team work closely with clinical, operational, and financial leaders throughout the organization providing analytic support. Charlton is focused on actionable analytics that create transparency around the actual cost of patient care and corresponding outcomes and quality measures. He has played a lead role in the organizations Value Driven Outcomes (VDO) initiative which has been featured recently in the New York Times and on NBC Nightly News. Charlton’s health care experience prior to joining the University of Utah Hospitals and Clinics team includes managing urgent care centers in Phoenix, Arizona as well as Business Intelligence with UnitedHealth Group. Charlton received his MBA and Master of Health Sector Management degrees from Arizona State University, and a BS in Information Systems from the University of Utah.
23 - Integrating Detailed Patient Level Costs With Outcomes and Quality Metrics (Case Study)
Charlton Park, MBA, MHSM (Chief Analytics Officer, University of Utah Health Care)
With stiff competition, uncertain payment reform and razor thin margins, some may wonder why University of Utah (UoU) Healthcare would aggressively push to be transparent with its Value Driven Outcomes (VDO) Initiative. Yet, the results have been mutually beneficially for business and patients and have created a competitive advantage for the UoU health system.
Analytics that make transparent patient care costs and related outcomes are critical to increasing value in today’s healthcare environment. At the UoU health system, distributed teams now have access to key analytic reports that put cost, outcomes and quality data at their fingertips. With this analytic foundation, the system now provides actionable data to providers so they understand the variations in cost and outcomes in order to do what is right for their patients from a cost perspective in addition to quality. The results are material and have led to double digit increases in quality and reduction in costs across multiple care processes.