Join us at HAS 17 – September 12-14, 2017 in Salt Lake City

Abby Dexter

Director, Business Intelligence and Data Warehousing, Children's Hospital of Wisconsin

Abby Dexter is the Director of Business Intelligence and Data Warehousing team at Children’s Hospital of Wisconsin in Milwaukee, Wisconsin. Abby’s responsibilities include developing the user adoption and intelligence strategy for the pediatric enterprise. She serves as the primary measurement science expert and leads the implementation of the predictive analytics strategy. Abby plays a key role in the integration of performance management, performance improvement, measurement, data warehousing and analytics in support of the organizational strategy. In addition, Abby has been charged with developing the community of analysts that serve the Health System by implementing an Analytics Center of Excellence and leading analytics adoption across the organization. As the outcomes leader for developing the Analytics Center of Excellence she utilizes team building and process management skills to bring the analysts together for collaboration regardless of who or where they report to in the organization. Abby is also responsible for sponsoring the organization goals of utilizing data to make informed decisions. With her background in Quality she is linked to the Enterprise Performance Management initiative and partners closely with senior management, providers, performance improvement staff, and the program management department. Abby has been with Children’s Hospital of Wisconsin for 7 years. She started with the organization in 2009 as a Senior Analyst in the Quality Division, has been a Manager in the Information Performance Management Division and is now serving as a director. Abby has over 13 years of experience in health care analytics. She began her career with the health insurance/claims side and transitioned to care delivery in 2009. Abby received her Bachelor’s Degree from Marian University in Applied Information Technology in 2003. She is currently pursuing her Master’s Degree from Northwestern University in Predictive Analytics, with anticipated graduation in June 2016.

Holly O’Brien, MSN, RN, CPPS

Safety Program Manager, Children’s Hospital of Wisconsin

Holly O’Brien, Safety Program Manager at Children’s Hospital of Wisconsin, is responsible for the development of, sustainability of, and measures for a comprehensive Enterprise Safety Program with an aim at reduction of preventable harm throughout the organization. Holly oversees CHW’s participation in Solutions for Patient Safety, including, hospital-acquired conditions, error prevention, leadership methods, and cause analysis. Holly has been with CHW for 15 years. She started as a float nurse in 2000, became a unit-based Advance Practice Nurse in 2006, transitioned to Performance Improvement in 2013 as the Safety Advance Practice Nurse, and became the Safety Program Manager in 2015. Holly received her Bachelor’s degree in 2000 from Carroll/Columbia College of Nursing in Milwaukee, Wisconsin and her Master’s degree in Nursing from the University of Wisconsin-Milwaukee in 2006. She completed the IHI Patient Safety Executive Development Program in 2014 and is a Certified Professional in Patient Safety.

27 - Do No Harm: Reducing Hospital-Acquired Conditions Through Cultural Transformation, Analytics, and Education (Case Study)

Abby Dexter (Director, Business Intelligence and Data Warehousing, Children's Hospital of Wisconsin), Holly O’Brien, MSN, RN, CPPS (Safety Program Manager, Children’s Hospital of Wisconsin)

Session Overview

Children’s Hospital Of Wisconsin’s (CHW) is one of the nation’s top pediatric hospitals consisting of two hospitals and a surgery center. To support its vision of “healthiest kids in the nation”, CHW is driven by the desire to improve patient quality and reduce inpatient length of stay. The prevention of hospital-acquired-conditions (HACs) is an important element of achieving that and is a top priority for CHW.

While CHW had improvement teams in place for many years to address specific HACs, little improvement had resulted due to poor access to data and a lack of cultural buy-in to the improvement process. CHW leaders knew that major changes would be needed, including the creation of the right environment and infrastructure to support their renewed efforts to reduce HACs across its health system.

Learn how CHW is successfully reducing HACs with organization-wide commitment, from the board of directors to frontline teams. The session will review CHW’s formula for success, highlighting the key criteria of their formula including:

  • Need for an effective leadership, governance and a data-driven culture
  • Access to good data and the technologies to leverage it
  • Education and a team-based approach that emphasize transparency of data and outcomes