Join us at HAS 17 – September 12-14, 2017 in Salt Lake City

Amber Theel, RN, BSN, MBA, CPHQ, CPHRM

Director of Quality Outcomes and Metrics, MultiCare Health System

Amber Theel RN BSN MBA CPHQ CPHRM is the Director of Quality Outcomes and Metrics for MultiCare Health System with a focus on achieving best care for our patients. In recent past she was the Executive Director of Patient Safety at the Washington State Hospital Association. There she directed their safety initiatives related to hand hygiene, health care workforce influenza and reduction of health care associated infections and multi-drug resistant organisms. She lead Washington hospitals in the implementation of innovative projects such as the Medicaid Quality Incentive, Statewide Antibiotic Stewardship, and ER is for Emergencies. She was the operations lead for the Partnerships for Patients. Ms. Theel developed her expertise over the course of two decades working at hospitals in varied roles from the bedside to the c-suite. She has served as Chief Quality Officer overseeing quality, patient safety, regulatory compliance, infection control, risk management and patient satisfaction, in a large community hospital. She holds a bachelor degree in nursing and master of business administration with a focus on health care administration. She is a certified professional in health care quality and health care risk management and holds a Greenbelt in Six Sigma.

Jess Bouma, MD

Hospitalist, MultiCare Inpatient Services, Tacoma General and Allenmore Hospitals

Dr. Jess Bouma has been practicing as a doctor at MultiCare for over 16 years. Following graduating with his Medical Doctorate from University of Washington in 1996, Dr. Bouma completed a residency in Family Medicine at St. Anthony’s Family Practice Residency Program in Denver, CO. Initially, he joined Multicare as a primary care provider in the University Place Family Medicine Clinic in 1999. He served as the clinic lead physician, as well as the Clinical Quality Committee, Physician Activities Committee and Recruitment Committee. Subsequently, he moved to join the Multicare Inpatient Specialist (MIS) team in 2005. He initiated the formation of the Perioperative Clinic at Tacoma General and has served as the Assistant Medical Director to the MIS team for 2 years starting in 2014. He is currently serving on the Medicine Executive Committee and the Medicine Collaborative Committee. He enjoys caring for patients and working alongside his colleagues in Tacoma, Washington. Dr. Bouma is married to Rachael S. Griffin and the couple has three children. In his spare time he enjoys playing USTA League Tennis, photography, travelling, and spending time with his family.

36 - Improve Reported Outcome Measures With Standardized Care Processes (Case Study)

Amber Theel, RN, BSN, MBA, CPHQ, CPHRM (Director of Quality Outcomes and Metrics, MultiCare Health System), Jess Bouma, MD (Hospitalist, MultiCare Inpatient Services, Tacoma General and Allenmore Hospitals)

Session Overview

Readmission and mortality rates for patients with pneumonia are a national performance measure, and something many health systems struggle to improve. Coupled with the reality that nearly 1.1 million patient hospitalizations utilizing more than 5.7 million inpatient days each year in the United States, pneumonia patients present a high opportunity for quality and
process improvements.

To improve the care of, cost of, and experience for pneumonia patients, MultiCare Health System, an integrated care network, launched an improvement effort to standardize pneumonia care. Join MultiCare as they discuss how they realized significant improvements through the merging of effective planning, people, and processes. Presenters will cover the key areas to consider and the elements needed to improve outcomes:

  • Recognize the strengths and limitations of publicly reported measures in identifying opportunities for improvement.
  • Identify how in-depth planning informed by analytics saves time in the long run and leads to better decisions that more effectively support evidence-based care for patients.
  • Identify the positive impact standardized, evidence-based order sets that are designed to respect the workflow of individual departments have on patient outcomes.
  • Recognize the strength of the interdisciplinary team in designing and successfully implementing redesigned care processes.