12 - From the Boardroom to the Bedside – Using Analytics to Drive a Culture of Continuous Improvement (Case Study)
Mission Health is a $1.6 billion integrated delivery system based in Western North Carolina that includes six hospitals, numerous outpatient and ambulatory sites, an employed physician group, and a large post-acute network of services. In order to fully realize the promise of Mission’s BIG(GER) AIM—to get each patient to his or her desired outcome, first without harm, also without waste and with an exceptional experience for the patient and family—Mission sought to instill a culture of continuous improvement within all 11,000+ members of its team. From bedside caregivers to the CEO, Mission has successfully leveraged the power of analytics to build this culture and begin turning its enterprise-wide flywheel of continuous improvement.
This breakout session will review the specifics of Mission’s journey, including how it laid the cultural bricks, built out its analytics toolbox, and began driving engagement with physicians, leaders, and caregivers of every kind. The presenters from Mission will review the methodology they used to rapidly achieve widespread adoption of analytics tools, as well as how they routinely assess maturity and readiness for next steps at both the entity and the local levels. Finally, they will highlight a selection of their results in both the clinical and operational spaces, ultimately providing attendees with a “recipe for success” to bring home on how to use analytics to drive a culture of continuous improvement.