Join us at HAS 17 – September 12-14, 2017 in Salt Lake City

Chris DeRienzo, MD, MPP

Chief Quality Officer, Mission Health

Dr. Chris DeRienzo serves as Chief Quality Officer for Mission Health in Asheville, NC. In this role, he has executive responsibility across Mission’s inpatient, outpatient, and post-acute services for all quality, patient safety, service excellence and continuous improvement activities. This includes direct accountability for patient safety, advanced/applied analytics, patient experience / engagement, performance improvement, clinical and operational redesign, risk management, infection prevention, accreditation, corporate safety, service excellence, security, parking, and access control. He is also a practicing neonatologist with Mission Children’s Specialists, Adjunct Faculty with the Duke University School of Medicine, and serves on the Board of Directors for Blue Ridge Regional Hospital. Dr. DeRienzo completed both M.D. and Masters in Public Policy at Duke, as well as his residency in Pediatrics and a fellowship in Neonatal-Perinatal Medicine. He has published and presented internationally on improving quality outcomes, transitions in care, and the implications of the analytics revolution in healthcare, and has been continuously grant funded in his research efforts since his first year of fellowship. He has received multiple clinical and teaching awards, is a Team STEPPS Master Trainer, and volunteers as Chair of the Board for the Western North Carolina March of Dimes. At a national level, Dr. DeRienzo was just the fourth medical student elected and re-elected to serve on the American Medical Association Board of Trustees. He is a Past-President of the Durham-Orange County Medical Society and has served in leadership roles within the American Academy of Pediatrics and the North Carolina Medical Society. Chris has advised both Doximity and Google on issues related to healthcare quality, health literacy, and leveraging technology to improve doctor-patient and doctor-doctor communication. He also serves as a Quality Mentor for the Kanof Institute for Physician Leadership, as an advisor to the NC Quality Center on Safety Culture, and as a member of the NC Division of Public Health Healthcare-Associated Infections Advisory Group.

Jon Brown

Chief Information Officer, Mission Health

Jon Brown has more than two decades of experience with leading information technology strategies for university and community health systems. Jon’s unique focus, in fact 15 of his 23 years in the field, has been developing and implementing policy and strategies around Information Security. He currently serves as the Chief Information Officer for Mission Health, North Carolina’s sixth-largest health system and a Top 15 Health System. In this position, Jon is Mission Health’s executive sponsor for information technology across a system that encompasses six hospitals, numerous outpatient and surgery centers, a post-acute care provider, and the region’s only dedicated Level II trauma center. He also serves as the principal strategic advisor around Information Technology to senior leadership and the regional hospital presidents. Jon has served as the President of the North Carolina Health Information and Communication Alliance (NCHICA) and the Vice President of the North Carolina Chapter of the Health Information Management System Society (NCHIMSS). In these roles, He has worked to set policy and regulatory compliance at the state level. Even more, he has developed and implemented best practices and training in academic and community health systems across North Carolina. Jon is also an active member of the American College of Healthcare Executives.

Michael Creech, BSEE, LSSBB, LSSMBB

Vice President Process Engineering & Applied Analytics, Mission Health System

Mr. Creech is responsible for providing a Health System wide approach to identifying, prioritizing, and executing advanced analytics for process and outcome measures, including identification of pragmatic measures, consulting on application of measures, creating data visualizations, and the creation and application of descriptive, predictive, and prescriptive tools to enhance process operations and outcomes. Mr. Creech also leads the Mission Quality Academy to provide education, training, hands-on participation/leadership, consulting, and development of increased capacity to execute analytics at varying levels of the organizations across the Health System. Mr. Creech was previously the Vice President of Performance Improvement for Mission Health. Prior to joining Mission he spent many years leading performance improvement activities in a variety of industries. During his fifteen years at DuPont in Engineering and Management, Mr. Creech was involved with the launch of one of the most successful and publicized Lean Six Sigma programs to date. As an Electrical and Controls engineer he specialized in real time process controls and analytics including model predictive controls. Mr. Creech went on to a successful consulting career deploying process improvement programs in many non-manufacturing industries including Banking, Finance, Insurance, Legal, and Retail. Mr. Creech received his Bachelor of Science degree in Electrical Engineering from North Carolina State University and is a certified Lean Six Sigma Black Belt and Master Black Belt. He and his wife, Angela, reside in Brevard, NC and are heavily involved with animal rescue as well as the local community of musicians.

12 - From the Boardroom to the Bedside – Using Analytics to Drive a Culture of Continuous Improvement (Case Study)

Chris DeRienzo, MD, MPP (Chief Quality Officer, Mission Health), Jon Brown (Chief Information Officer, Mission Health), Michael Creech, BSEE, LSSBB, LSSMBB (Vice President Process Engineering & Applied Analytics, Mission Health System)

Session Overview

Mission Health is a $1.6 billion integrated delivery system based in Western North Carolina that includes six hospitals, numerous outpatient and ambulatory sites, an employed physician group, and a large post-acute network of services. In order to fully realize the promise of Mission’s BIG(GER) AIM—to get each patient to his or her desired outcome, first without harm, also without waste and with an exceptional experience for the patient and family—Mission sought to instill a culture of continuous improvement within all 11,000+ members of its team. From bedside caregivers to the CEO, Mission has successfully leveraged the power of analytics to build this culture and begin turning its enterprise-wide flywheel of continuous improvement.

This breakout session will review the specifics of Mission’s journey, including how it laid the cultural bricks, built out its analytics toolbox, and began driving engagement with physicians, leaders, and caregivers of every kind. The presenters from Mission will review the methodology they used to rapidly achieve widespread adoption of analytics tools, as well as how they routinely assess maturity and readiness for next steps at both the entity and the local levels. Finally, they will highlight a selection of their results in both the clinical and operational spaces, ultimately providing attendees with a “recipe for success” to bring home on how to use analytics to drive a culture of continuous improvement.